Returns & Exchanges

At Sennheiser Australia, we want you to be completely satisfied with your premium audio experience. If your purchase doesn't meet your expectations, we offer a 30-day return policy for products in original condition.

Return Process

• 1.
  Initiate Your Request

  Log in to your Sennheiser account or visit our online returns portal with your order number and email address to start the process.

• 2.
  Pack Your Product

  Carefully place the item in its original packaging, including all cables, ear tips, and manuals, ensuring the box is securely sealed for transit.

• 3.
  Ship to Service Centre

  Affix the provided RMA shipping label to your package and drop it off at any Australia Post location or scheduled courier pick-up point.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.